Dimchae recall for top-opening models: How to apply

A technician inspects the side of an unplugged, open chest-style kimchi refrigerator while a woman watches in her kitchen.

This content applies specifically to South Korea.

If you own a Dimchae top-opening kimchi refrigerator made before September 2005, check its full model name for recall eligibility. Affected products need to be taken out of use even if they cool normally. Eligible models qualify for free recall service through Q-Aid, which handles requests and service on behalf of Winia.

What the free service covers

The recall provides a safety inspection, including replacement of aging components at no charge. If you prefer to dispose of an affected refrigerator, free collection from home is available. That removes the need to arrange transport for disposal; confirm the collection schedule when requesting service.

Other faults may involve separate charges. Explain any additional problem and confirm whether that work is free.

Two workers wheel an old top-opening kimchi refrigerator from an apartment entrance as a resident watches.Two workers wheel an old top-opening kimchi refrigerator from an apartment entrance as a resident watches.

Find the application steps and service options

The original article on Injoys explains the label checks, Q-Aid application steps and differences between recall work and ordinary repairs. You can use its comparison tables to prepare the right details before submitting a request or calling for help.

Read the full article on Injoys

Prepare one note before applying

Keep the details you need together to make the request easier to complete:

  • Copy the full model name, including any characters in parentheses, and the manufacture date.
  • Take a clear photo of the entire product label.
  • Have a name, mobile phone number, another contact number and address ready.
  • Note whether the request is for replacement of aging parts or disposal.

Use the manufacture date printed on the product. A purchase receipt does not establish when it was made.

Dimchae recall eligibility needs a model check

The January 24, 2025 announcement by the Korea Consumer Agency and the Korean Agency for Technology and Standards covers 412 top-opening models from the specified production period. These have lids that lift upward.

If you cannot match the full model name, or the manufacture month is close to September 2005, ask the Winia call center at 1588-9588 to confirm coverage. Do not select a similar model in the search results. No application deadline is listed on the request page.

Common service questions

Does the recall include a new refrigerator?

The checked announcements do not specify a new refrigerator exchange or cash payment.

Does an earlier repair count as completed recall work?

An ordinary repair record does not confirm completion of the recall. Check for recall-related work in the service record, or ask customer service how to check the history.

You could start with the product label today, then compare the full model name on Q-Aid's recall request page. If coverage is confirmed, stop using the refrigerator and submit the request.

Read the full article on Injoys

This post was written with assistance and published on a channel run by Injoys (injoys.com). The original article and its sources are at the link above.

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